TKT-VAR-9911

Customer RepliedMedium Priority

Category: Partner Conduct • Created on 8/19/2026

Complaint & Issue Overview

Subject Header

Detailed Description

Scheduled slot was 10:00 AM - 12:00 PM. Technician arrived at 12:45 PM without calling in advance to notify about traffic delay.

Update Ticket Status:

Customer NameAlok Verma

Email Addressalok.verma@yahoo.com

Related BookingHM-VAR-8820

Assigned Office Admin

Assigned tickets are visible to Super Admin and the assigned Office Admin.

Assigned Support AgentRohan V. (HelpMate Support)

Alok Verma (Customer)2026-08-19 02:20 PM

The technician arrived almost an hour late and did not call beforehand.

Rohan V. (Support Agent)2026-08-19 03:00 PM

We sincerely apologize Mr. Alok. Partner penalty advisory issued and ₹100 courtesy wallet credit applied.

Alok Verma (Customer)2026-08-19 03:15 PM

Thank you for the credit. Please ensure technicians are punctual in future bookings.