Customer Support & Complaint Desk
Office Admin ConsoleManage customer queries, complaints, and service issues with dual resolution channels (Message & Call).
Technician completed jet cleaning yesterday afternoon. Today morning water started dripping continuously onto the living room wall. Request urgent technician re-visit under 30-day warranty.
Scheduled slot was 10:00 AM - 12:00 PM. Technician arrived at 12:45 PM without calling in advance to notify about traffic delay.
Payment failed on first attempt via PhonePe but amount ₹599 was debited from bank account. Second payment of ₹599 succeeded.
Requested time slot shift from 2:00 PM to 9:00 AM for deep kitchen cleaning.
Customer inquired if spare parts replaced during washing machine repair carry a separate manufacturer warranty.
Technician installed new PVC coupler joint yesterday. Water leakage started under sink this morning. Urgent partner re-inspection requested.
Booking was canceled 3 days ago prior to partner dispatch. Refund of ₹399 has not reflected in HelpMate wallet.
Technician asked for ₹350 cash for extra gas pressure testing which was already included in the standard service package.
Shifted house within Sigra neighborhood. Requesting address update before tomorrow's deep cleaning slot.
Ticket ID | Customer & Phone | Related Booking | Issue Category | Subject & Complaint Summary | Priority | Ticket Status | Assigned Office Admin | Actions | |
|---|---|---|---|---|---|---|---|---|---|
| TKT-VAR-9910 | Rajesh Agrawal +91 98390 12345 | HM-VAR-8821 | Service Quality | Water leaking from Split AC indoor unit post jet wash service Technician completed jet cleaning yesterday afternoon. Today morning water started dripping continuously onto the living room wall. Request urgent technician re-visit under 30-day warranty. | High | Replied | |||
| TKT-VAR-9911 | Alok Verma +91 94152 67890 | HM-VAR-8820 | Partner Conduct | Technician arrived 45 mins late without prior status update Scheduled slot was 10:00 AM - 12:00 PM. Technician arrived at 12:45 PM without calling in advance to notify about traffic delay. | Medium | Customer Replied | |||
| TKT-VAR-9912 | Priya Sharma +91 91234 56789 | HM-VAR-8818 | Payments & Billing | Double UPI transaction deduction for faucet installation Payment failed on first attempt via PhonePe but amount ₹599 was debited from bank account. Second payment of ₹599 succeeded. | High | In Review | |||
| TKT-VAR-9913 | Sunita Devi +91 98381 44920 | HM-VAR-8819 | Booking & Scheduling | Reschedule slot change request for Sunday morning Requested time slot shift from 2:00 PM to 9:00 AM for deep kitchen cleaning. | Low | Answered | |||
| TKT-VAR-9914 | Vikas Malhotra +91 99350 11200 | General Inquiry | General Inquiry | Inquiry regarding 30-Day HelpMate Repair Protection Warranty Customer inquired if spare parts replaced during washing machine repair carry a separate manufacturer warranty. | Low | Answered | |||
| TKT-VAR-9915 | Sanjay Gupta +91 97920 44556 | HM-VAR-8825 | Service Quality | Main pipe leakage under kitchen sink post coupler repair Technician installed new PVC coupler joint yesterday. Water leakage started under sink this morning. Urgent partner re-inspection requested. | High | In Review | |||
| TKT-VAR-9916 | Meena Mishra +91 94501 88234 | HM-VAR-8829 | Payments & Billing | Refund for canceled switchboard repair booking not credited Booking was canceled 3 days ago prior to partner dispatch. Refund of ₹399 has not reflected in HelpMate wallet. | Medium | In Review | |||
| TKT-VAR-9917 | Karan Johar +91 98399 77112 | HM-VAR-8832 | Partner Conduct | Technician demanded extra cash payment above invoice Technician asked for ₹350 cash for extra gas pressure testing which was already included in the standard service package. | High | In Review | |||
| TKT-VAR-9918 | Anjali Rao +91 91612 33445 | HM-VAR-8835 | Booking & Scheduling | Request to update service location address for tomorrow Shifted house within Sigra neighborhood. Requesting address update before tomorrow's deep cleaning slot. | Low | In Review |
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Customer Support Desk